Non Serious approach towards consumers


Technology can be our best friend, and technology can also be the biggest party pooper of our lives, Cell phones have become a necessity for many people throughout the world. Cell phones are the perfect way to stay connected with others and provide the user with a sense of security. In the event of emergency, having a cell phone can allow help to reach you quickly and could possibly save lives. No one could think his life without a cell phone these days but vast population in Jammu is facing poor mobile connectivity problem as several telecom operators have failed to start showing compliance to the guidelines for installation of communication towers even after seizure of more than 90 Base Transceiver Stations (BTS) by the Jammu Municipal Corporation. The closer you are, the greater the danger. The microwaves from cell phone towers can interfere with your body's own EMFs, causing a variety of potential health problems, including: Headaches, memory loss. In a Public Interest Litigation (PIL) filed by a law student Navyug Sethi seeking directions for shifting/relocating mobile towers from the residential areas on various grounds, Division Bench of the State High Court in the year 2017 directed the Jammu Municipal Corporation to ensure strict implementation of the guidelines for installation of communication towers. As per the Public Interest Litigation, shifting of towers from residential areas to such places which have been earmarked and specified for installation of mobile towers as per the guidelines issued by the Jammu Municipal Corporation was necessary to save the people from various diseases which are inevitable because of radiation emitted by these towers. In compliance to the directions of the highest court of the State, Jammu Municipal Corporation started sealing towers erected in violation of the guidelines either voluntarily or on the complaints of the people.
Till date around 65 towers having antenna of individual companies and 30 BTS having shared infrastructure of different telecom operators have been seized by the Municipal Corporation and the number is likely to increase further as more complaints against the towers in the residential areas are being received by the Municipal Corporation. Following seizure of each tower the cellular service providers were asked by the authorities of the Jammu Municipal Corporation to start following the guidelines for installation of communication towers issued on April 10, 2016. However, till date none of them has started strictly adhering to the directives as a result of which sealed towers continued to remain out of operations and people are facing poor mobile network. In the absence of such a large number of Base Transceiver Stations people are facing repeated call drop problem in major parts of Jammu but their repeated requests to the concerned cellular service providers have failed to yield the desirable results. Even speed of the internet service on mobile has decreased considerably and the problem is increasing with the seizure of more towers by the Jammu Municipal Corporation. Now the telecom companies should show some responsibility towards consumers and start installing new towers as per the guidelines so that the consumers could use services uninterruptedly.

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