After digitization of services focus should be timely service delivery: CS
01/02/2023
JAMMU, Jan 31: Chief Secretary, Dr Arun Kumar Mehta today remarked that after successfully digitizing all the services, focus should be laid on timely delivery of services and use of Artificial Intelligence (AI) in managing the affairs of government departments.
Dr Mehta was speaking in the 14th Board of Governors (BoG) meeting of the Jammu & Kashmir e-Governance Agency (JaKeGA) attended by other members including Principal Secretary, Industries and Commerce; Commissioner Secretary , IT; Secretary, PD&MD; Secretary, GAD; DG, Codes; SIO, NIC besides other concerned officers.
The Chief Secretary stressed on moving towards use of AI/ML and IoT based technologies for better coordination and monitoring purposes. He maintained that technology is panacea for many of the problems. It is also the most effective tool for ensuring transparency. He impressed upon the officers and scientists from IT and NIC respectively to work towards use of modern technologies towards obtaining desired results especially for the purposes of work estimation and their identification.
Dr Mehta directed for making good use of technologies by bridging the gap between the government and those governed. He made out that the power belongs to people and technology has empowered them in unprecedented manner. He told the officers to have virtual inspections of the offices and works on daily basis. He even suggested for taking feedback from public and PRI's about the quality of work being done in their areas or any grievances they have against any of the government departments.
The Chief Secretary also emphasized upon end to end use of digital platforms like e-office by all the government employees especially ground workers like Patwaris, JEs etc. He declared that the actual purpose of digitization would be served when it enhances ease of living. He asked for making the work of every office be it Police Stations, Tehsil Offices, Hospitals, Engineering Departments, ULBs, Block Offices fully online for efficient delivery and effective monitoring.
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