Dr Jitendra inaugurates Integrated Grievance Cell & Call Center of Department of Pensions

21/06/2019

NEW DELHI, Jun 20: The Union Minister of State (Independent Charge) of the Ministry of Develop-ment of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr Jitendra Singh inaugurated the Integrated Grievance Cell & Call Center for Pensioners set up by the Department of Pension and Pensioners Welfare, here today.
The Center has been launched for Central Government pensioners at Janpath Bhawan, in New Delhi. The Secretary, DARPG and Department of Pension and Pensioners Welfare, K. V. Eapen and senior officers of the Department were also present on the occasion. The Minister also interacted with the Pensioners Welfare Execu-tives and understood the response received by them from the pensioners.
Dr Jitendra Singh congratulated the Department for the initiative of creating a call centre for the pensioners. He said that this is one of the Department's big announcements in the first 100 days of the Govern-ment with an objective to make life easy for our Pensioners. The Minister said that, in addition to resolving grievances of the pensioners, it will help in value addition to the whole process, as the pensioners will gradually provide inputs and suggestions in the form of feedback that will help the Department in the long run. This centre will also act as pressure on the departments to resolve the problems of the elderly pensioners, he added.
The Minister said that under the leadership of Prime Minister Narendra Modi, the Government has taken many initiatives for the welfare of pensioners in the last five years and the Department of Pensions has become more active and focused with various out of box initiatives to provide ease of living to the pensioners.
The Minister spoke about initiatives to provide ease of governance such as Digital Life Certificates (DLCs), Anubahv and Bhavishya. He expressed his assurance that these centres will play a productive role in future. The Minister also mentioned about the All India Pension Adalat held on September 18, 2018, which was an attempt to devote one day in the year to Pensioners. These Adalats were conducted across Ministries/ Depar-tments throughout the country including all the central Armed Police Forces (CAPFs).
Keeping in view the great discomfort experienced by very senior and ailing Pensioners in queuing up outside Banks in the month of November to give their Life Certificate, the Department undertook a path breaking initiative: Involve Pensioners' Associations in 8 cities on a pilot basis and obtain 'Digital Life certificate From Home' of such Pensioners.
This was a pilot program conducted in Noida/Delhi, Chandigarh, Dehradun, Mumbai, Mysore, Vadodara, Thiruvananthapuram & Bengaluru. Till December last year, 2,480 number of DLCs were obtained from home of aged Pensioners.
This year, this facility would be extended from 8 to 20 cities (additional ones are Hyderabad, Ranchi, Bhuv-neshwar, Jaipur, Thrissur, Kolkata, Cuttack, Chennai, Guwahati, Madu-rai, Balasore, Jalandhar, Ahmadabad, Allahabad and Pune).

Photo Gallery

BSE Sensex

NSE Nifty